Excellent serviceI recommend this provider.
January 29, 2018
Alex did an excellent job fixing the problem i had.
PROS:
CONS:
Great ServiceI recommend this provider.
January 31, 2018
Great Service
PROS:
CONS:
PresidentI Don't
2017-12-27
Your responses are not timely
Your responses are incomplete
Your reporting is lacking
Your training is non existent
PROS: NONE I CAN SEE
CONS: SEE ABOVE
PresidentI Don't
2017-12-28
We have been thoroughly disappointed.
PROS: Price is good
CONS: Performance is awful. I really didn't want to give 1 star for Reliability!
SupportI recommend this provider.
2017-12-27
PROS:
CONS:
OwnerI Don't
2017-12-28
Technical support is your biggest problem. There are a couple people who are good and can fix an issue. Too many times we're left with no one, no call backs, follow up, problem remains, etc.
PROS: Price, phones
CONS: Technical Support
Owner and CEOI recommend this provider.
2017-12-22
Very professional staff. Great customer service
PROS: Easy to do business
CONS: None that I can think of
Wonderful ServiceI recommend this provider.
2017-12-28
Need a phone system in 2 weeks. We were up and running with more features and less expensive than our old system. Net2Phone's training was excellent and their Project Management and Sales Dept's make you feel as if you're their most important customer.
PROS: Very professional
CONS: None
John BickersI Don't
2017-12-28
PROS:
CONS:
COOI recommend this provider.
1999-12-28
Satisfied
PROS: Economical
CONS: At times not very clear
R ChewningI Don't
2017-12-29
Reliability is terrible. I'd give it no stars if possible.
PROS:
CONS:
EXTRA FEE FOR FAXINGI recommend this provider.
2017-12-29
I cound not used the same line to send fax, I tried with the adapter but customer tech support did not want to activated and ask me to me another fee to send and receive faxes
PROS: best pland for long and interenational calling
CONS: No faxing with the same line or extension
Raymond BorqueI recommend this provider.
2017-12-29
Excellent Support! Dantley was so very helpful!
PROS: customer service
CONS: none
Office ManagerI Don't
January 2, 2018
The only reason I am doing a 3 star is because the last customer service person actually did a great job on the third call to get our phones fixed. Mario actually took the time to walk us through what we need to do, third time was definitely the charm.
PROS:
CONS:
Network AdministratorI Don't
January 2, 2018
The customer service is inconsistent in quality. Recently, issues have been neglected and we have to constantly call in order to get them fixed. Things are slow as far vas setup goes and many times issues are not resolved after weeks of agony. I don't recommend this product.
PROS:
CONS:
Office ManagerI recommend this provider.
January 1, 2018
I think the prices need to be revisited - way too expensive. The customer service team are pleasant & helpful.
the webinars are not that useful
PROS:
CONS:
OwnerI Don't
January 2, 2018
The system isn't working as promised. I have tried to get you guys to help me, but everything looks good on your end, so you don't care.
PROS: Most, not all, of the numbers forward and unforward on-time. There is an end to the contract, at some point, so we will be switching. I have social media to tell others to stay away.
CONS: not all of our numbers are forwarded after hours. there are times when we receive an incoming call and it doesn't connect when we answer. voicemails sometimes will show up randomly. one of our handsets isn't working; it sat on the charger all weekend, but is dead. I HATE speaking with your customer service; everything looks good on your end, so no one wants to help me figure out what's wrong. The contract is too long.
Great SupportI recommend this provider.
January 2, 2018
Awesome support thanks guys
PROS:
CONS:
Southern PowersportsI recommend this provider.
January 29, 2018
PROS:
CONS:
Phone CallI recommend this provider.
January 26, 2018
Alexander Rodriguez did a wonderful job on setting our new phones & was extremely helpful!!!
PROS: Johnny on the spot!!!
CONS: NA
John H. Sale, PE Professional Engineers, IncI recommend this provider.
January 25, 2018
David did an excellent job pulling this all together. I think the biggest issue we encountered was having the cables sent with the phones that would not allow us to connect through. Once we replaced those with aftermarket Cat5E it all started working. I felt a disconnect in the sale of the services and support in getting to this point. There was a period of about 2 hours this morning where we were not getting calls back and once we did one team kept passing us to the other. A lot of stock was taken at Net 2 Phone saying we did not have system didn't have internet access. This was not correct as we had comcast ping the system and they indicated they could get only as far as the firewall. We had to send our support team away this morning due to the fire wall not pulling in the correct gateway or being set up to dish out the appropriate type of IP addresses. We could see this corrected around midday. Comcast was working down to the firewall...out system was working up to it. Once David came on board he patiently worked through each issue and worked with me personally for over and hours until everything had come together. He was absolutely awesome. In the future, it is important to delineate that Strategy will not be supported by Net 2 Phone as part of white glove service at the point of sale. As an example it was offering up 192.168.168.168 across the board. That has since been corrected on your end. Thanks, John H. Sale, PE
PROS: Engineering Support
CONS: Noted above
Great HelpI recommend this provider.
January 24, 2018
Alex was very helpful and courteous. He was able to handle the changes we needed to have made and did so in a very friendly and courteous manner.
PROS: Simple; accessible
CONS:
Quality Control ManagerI recommend this provider.
January 3, 2018
PROS:
CONS:
Practice ManagerI recommend this provider.
January 4, 2018
We had questions with set up, called today and spoke with Simon who was very helpful. He worked with us, tried different options and got our set up working just how we needed it.
PROS:
CONS:
Alex RodriquezI recommend this provider.
January 4, 2018
The technician addressed my issue in a professional manner
PROS:
CONS:
Customer ServiceI recommend this provider.
January 5, 2018
PROS:
CONS:
Review SummaryI recommend this provider.
January 24, 2018
Support Rep was professional and helpful. He also responded quickly to our support email.
PROS:
CONS:
St. Paul UCC I recommend this provider.
January 6, 2018
Great Phone system
PROS:
CONS:
review summary - by TonyI recommend this provider.
January 23, 2018
The company is responsive and very quick to solve any issue at hand. Willing to give opinion and follow directions. Great support team.
PROS: very responsive and quick to solve the issue at hand
CONS: there are no cons to the support this company offers
Great jobI recommend this provider.
January 22, 2018
Great job awesome support
PROS:
CONS:
Good Customer service (finally)I Don't
January 23, 2018
Today marks the first time that I called net2phone since our office switched providers that I actually felt I received good customer service AND that the problem was fixed in a timely fashion. We'd been dealing with a phone problem since last week 1/19/18 and called several times to try to get the issue resolved. Each time it was something WE needed to do, even though we'd never changed anything to begin with. Before I spoke with Dantley I spoke with a different rep who just couldn't figure out the issue and told me I needed to contact our internal IT department. When I called back and spoke with Dantley he was courteous (a hit or miss when calling Net2Phone), polite and immediately said "oh, well, you're having that problem because of this reason". In less than 10 minutes on the phone he removed the rule that was causing the problem, found another issue I was having, fixed that and we tested the change to make sure everything was working well. If I could be guaranteed to receive the high caliber of assistance I received during my call with Dantley I would be a very satisfied customer.
PROS: always able to get a hold of someone when I call in.
CONS: Quality of product and service is unreliable at best.
New PhoneI recommend this provider.
January 10, 2018
PROS: Great turn around for additional phone.
CONS: none
ReviewI recommend this provider.
January 11, 2018
Alex is a great support agent. He know what he is doing and give you the extra mile. Thanks
PROS:
CONS:
Technical SupportI recommend this provider.
January 12, 2018
Alexander Rodriguez was extremely helpful answered my questions and walked me through step by step to correct the issue I was having...Price, Features, Reliability did not factor in this call.... I would recommend this to other clients.
PROS:
CONS:
Great SupportI recommend this provider.
January 17, 2018
Good company with helpful support.
PROS:
CONS:
after installing ATAsI recommend this provider.
January 18, 2018
we complete provisioning and porting
PROS: Good value
CONS: We need to measure reliability
Change to AAI recommend this provider.
January 19, 2018
Alex addressed the needed changes quickly and definitely impressed the customer!
PROS:
CONS:
Finally a qualified support personI recommend this provider.
January 31, 2018
A big THANK YOU to Christian Rosales for helping solve my net2phone problem. The other tech support slackers were useless, but Christian stuck with it and solved the problem.
PROS:
CONS:
Technical QuestionsI recommend this provider.
February 1, 2018
I started the phone conversation extremely frustrated with the lack of follow-up we
were receiving after last week's installation. After listening and working through each and every issue I had, I am now calm and have more faith in the company's customer service. Christian was very patient and thorough as he went through each of my questions/concerns. I very much appreciate him spending the time to make things right for us so that we can move forward with our business.
PROS:
2 lb Loaf
CONS:
Perfect!I recommend this provider.
February 2, 2018
PROS:
CONS:
ExcellentI recommend this provider.
February 1, 2018
Great service Great service from Alexander Rodriguez he was very polite, easy going and professional. He understood the problem and solved the issue that we were having, he demonstrated great knowledge of the products he was giving support to. And to finish , he made sure everything was as expected and that there were no other issue to take care of. **Note - I tried to answer the survey without any stars on the PRICE bar because I don't have access to this information, but had to answer the field in order to summit.
PROS: Very Tech Savvy
CONS: None
Phones not ringingI recommend this provider.
February 5, 2018
Alex Rodriquez was awesome. He found the problem. Thank You Alex!!!
PROS:
CONS:
Review SummaryI recommend this provider.
February 5, 2018
Quick, thorough and easy to understand
PROS:
CONS:
TicketI Don't
February 6, 2018
Alexander Rodriguez is very short, unhelping and not a positive representation of Net2Phone customer service
PROS: None
CONS: Unprofessional
Excellent!I recommend this provider.
February 8, 2018
I was very pleased with the service and the team that helped us transition to the new system seamlessly.
PROS:
CONS:
Best customer service and simple set upI recommend this provider.
February 16, 2018
Relatively speaking, I am a small client of Net2Phone. We operate one medical clinic. Despite our size, the customer service team and engineers have gone out of their way to support us. The phones work great and seamless fit into our business processes. Thank you to Dillon for his personal support.
PROS: service, value, simplicity
CONS: must be plugged into Ethernet cable, over wifi phone service is weak
??I recommend this provider.
February 20, 2018
Everything went well. But a couple of suggestions (1) When shipping the phones out, send the client and the partner a list of temp numbers, assigned direct dial numbers and voicemail passwords so that everything can be setup properly.
PROS:
CONS:
FSSFI recommend this provider.
February 21, 2018
Christian Rosales helped me when no one else could, would or did!
PROS: Great human and customer service!!! He did not pass the buck. It stopped with him. Gratitude!
CONS: NA
FSSFI recommend this provider.
February 21, 2018
Christian Rosales knocks it out of the Barranquilla ball park again!
PROS: Quality customer service.
CONS: NA
Fantastic I recommend this provider.
February 21, 2018
Excellent
PROS: Love N2P
CONS: None
Phone provisioningI recommend this provider.
February 21, 2018
10/10
PROS: Fast
CONS: None
Good ServiceI recommend this provider.
February 22, 2018
PROS: They are GREAT and always responsive
CONS: I am sorry I did not find them sooner!
The project took a long time and many people to get it set up correctly.I recommend this provider.
February 27, 2018
Customer service was friendly but not as knowledgeable as we would have hoped. We had to work with five different associates in order to have our set up configured correctly. It took several weeks to get this accomplished.
PROS: Friendly, willingness to help
CONS: knowledgeable, timeliness, and ease of use of the portal
How Not to CommuincateI Don't
March 6, 2018
I find it disturbing the level communication and how it was presented. We are small today we will not be tomorrow. If we are to small to do business NET 2Phone our previous platform would love to have us back. It would not be hard to make a transition back since we do not have many clients on this platform. So as of this communication experience, I DO NOT recommend. Lets see if I have any feed back from this survey.
PROS:
CONS:
Great ServiceI recommend this provider.
March 6, 2018
Worked with Dantley, was awesome, very knowledgeable and helpful.
PROS: Great service
CONS: None
Review of my last Tech Support callI recommend this provider.
March 7, 2018
Alex was very patient and helped me to get a Co-Worker's Softphone working.
PROS:
CONS:
Thank you!!I recommend this provider.
March 7, 2018
PROS: Two Thumbs UP!!
Problem/Challenge was resolved instantly over the phone. Can't ask for anything more than that. Thank you very much !!
Simon is a great person to talk with, and he handles situations/customers concerns/problems extremely well.
CONS: None for real.
Terrible. I Don't
March 9, 2018
I have the worst luck with these phones, we can't record a message that ever saves, in the hold never works. So disappointing.
PROS: 8249 Frederick St.
P.o. box 75251
CONS:
Preliminary before phones receivedI recommend this provider.
March 13, 2018
We have not yet received our phones but have had a good experience up until this point.
PROS: NA
CONS: NA
Updating our Polycom VVX411I recommend this provider.
March 20, 2018
PROS: Jimmy did a fabulous job, thank you for all of your time , efforts and patients!!!
CONS: NA
Good product, poor employee trainingI Don't
March 22, 2018
Good tech, good product, bad customer service.
PROS: tech
CONS: customer service
SupportI recommend this provider.
March 23, 2018
Your Engineers and your afterhours Engineers are amazing. Quick response times and amazing follow up
PROS:
CONS:
Christian was outstanding in his expertise and patience to help us resolve our phone issue over a 2.5 Hour call. I recommend this provider.
April 9, 2018
Christian was outstanding in his expertise and patience to help us resolve our phone issue over a 2.5 Hour call.
PROS:
CONS:
Christian Rosales in Tech Support ROCKSI recommend this provider.
May 1, 2018
Alexanders Computer Services has a complex VOIP configuration and requires a very careful approach when making any changes. Christian got to experience how one minor change can alter many other parts of the setup. I got to work with him over the next several hours to develop a solution that works for the whole system. We are very appreciative that he did not give up and ask us to settle for less than what we requested.
PROS: Persistence and Integrity
CONS:
Phone cut overI recommend this provider.
May 2, 2018
David was a pleasure to work with and very engaging with the end client. It's hard to find people in this industry that can interact well with customers and know the technology side. Thanks so much for a smooth and fun experience!
PROS: Excellent people skills
CONS: None
?I recommend this provider.
May 9, 2018
I switched from another provider and I am certainly glad I made this move!!!
PROS: Customer support, speed, efficiency
CONS: None thus far
Auto messageI recommend this provider.
May 10, 2018
Super fast response.
PROS: Expert techs
CONS: None
Village MaintenanceI recommend this provider.
May 10, 2018
Justin was knowledgeable, professional and very nice. I highly recommend him as a Support Engineer! Looking forward to working with him again!!
PROS: Yes
CONS: None
Great customer serviceI recommend this provider.
May 10, 2018
everyone has been very helpful in getting us starting with this new phone system - thank you.
PROS: very helpful - great customer service
CONS: none
Customer Service - FAILUREI Don't
May 15, 2018
PROS: none
CONS: Customer service is very poor. It will take a week to get one minor item completed. Ready for my contract to expire so I can find a company that has good customer service and quick response time.
Alex did great and was very helpful. I recommend this provider.
May 24, 2018
PROS: He was great and very very helpful.
CONS: Nothing bad to say!
Switched from old to new phones and added electronic faxes!I recommend this provider.
May 25, 2018
David Nall was awesome! His patience was greatly appreciated since we needed to record things multiple times! Such an easy transition!
PROS: So easy to use! Love the smaller and sleek design as opposed to our out-dated and bulky phones!
CONS: Nothing so far!
Summary of service for Convoy IncI recommend this provider.
May 29, 2018
My entire experience was exceptional.
PROS: Everything was pain-free/ easy
CONS:
Rob GOnzalesI recommend this provider.
June 1, 2018
Alex Rodriguez is a great customer services oriented tech. add to that his knowledge and quick trouble shooting skills. The tech we called the day before had the same information given to Alex and did not have a clue how to fix. we were left stranded with the same issues that carried on for another business day. I wish I knew his name so i could report it properly. ALex got us going and stayed on the phone for us to test. Thank you Alex!!
PROS: Great Support
CONS: some techs need more training to listen to the customer
Thumbs up!I recommend this provider.
June 4, 2018
Alex did a wonderful job. He was patient and very helpful.
PROS:
CONS:
AROD'S EXCELLENT CUSTOMER SERVICE!I recommend this provider.
June 6, 2018
Alex provided EXCELLENT QUALITY SERVICE! He was very nice, patient and went above and beyond. Every question or problem we had, HE FIXED! EXCELLENT PRODUCT KNOWLEDGE & CUSTOMER SERVICE!!
!!
PROS: n/a
CONS: n/a
Time SynchronizationI recommend this provider.
June 12, 2018
Customer service was very helpful and patient.
PROS:
CONS:
Sip Trunk ServiceI recommend this provider.
June 13, 2018
Excellent Service & Support !
PROS: User Friendly
CONS:
Great customer ServiceI recommend this provider.
June 15, 2018
Alex & Mario are very helpful and great to work with!
PROS:
CONS:
Great job by Alex!!I recommend this provider.
June 19, 2018
We are a roofing company and the area got hit by a huge hailstorm on the 19th of June. We didn't want incoming calls to get voicemail or go to the service, so we emailed support@net2phone and got Alexander. He IMMEDIATELY understood the issue and forwarded our phones within seconds. Our customers certainly appreciated getting a warm voice at their call rather than a voicemail. We truly appreciate this! Extraordinary response!
PROS:
CONS:
Ticket 94484I recommend this provider.
July 12, 2018
Our main line was down for 3 full business days. I contacted N2P via email/phone throughout the 72 hours. I was never given a detailed explanation or reassurance its been fully resolved. At no point through the process did a supervisor/manager/customer advocate/etc. reach out to me
PROS:
CONS:
Client ServiceReviewI recommend this provider.
July 25, 2018
After calling the service number for assistance, Alexander R. Promptly returned my call, asked a few simple questions, and then walked me through the steps I needed to follow. He was very polite and efficient and had the issue cleared up very quickly. Thank you!
PROS:
CONS:
ReliableI recommend this provider.
July 25, 2018
PROS:
CONS: Billing- My bill is always dated the first of the month and due on the 15th, but it usually doesn't get emailed to me until the after the 10th of the month. Otherwise the service is very good.
poor qualityI Don't
July 25, 2018
Not happy with, quality, customer services, management, very poor quality
PROS: 821 SCHUYLER AVE
CONS:
The Commercial GroupI Don't
July 25, 2018
Very disappointed with this service. The phone lines constanly go on and off line and reset themselves. Half the time, people report bacl to me that my line has been disconnected and is no longer in service.
PROS: inexpensive
CONS: Inconsistent and unreliable
GREAT COMPANYI recommend this provider.
July 25, 2018
PROS:
CONS:
?I recommend this provider.
7/26/18
We get a lot of complaints about the music when customers are on hold. Also they say they get disconnected when on hold (not brief moments).
We are still learning features as it is only a couple of minutes. Would like to have a book on directions with features would be nice.
PROS: Love the feature talking & seeing those that ring doorbell!
CONS: Hold music
ownerI Don't
July 26, 2018
worst service ever from cheap phones to customer service!
PROS: none
CONS: terrible service
Uwharrie Technology, Inc.I recommend this provider.
July 26, 2018
The only negative thing I can say about our experience with Net2Phone is Customer Service; it takes forever to get someone to respond to an email or phone call.
PROS: Price, quality, features.
CONS: Customer Service sucks
review summaryI Don't
July 26, 2018
Just as this survey came out, I was in the process of writing a detailed letter listing all our complaints with Net2Phone . We have lost quite a lot of business at various times when the phone or fax system went down, or when the wrong times were programmed for our time zone, or when old greetings were not changed in a timely matter. I could go on and on but suffice it to say I a wish I had never signed up with Net2Phone. As a matter of fact, I am in the process of requesting release from our contract without penalty - OR a considerable payment for the amount of business lost over the past year due to Net2Phone issues.
PROS: none
CONS: tons
Joli SummerI Don't
July 27, 2018
you provide inconsistent and unreliable service. I phone your service department and no one responds.
PROS:
CONS:
St. Paul UCCI recommend this provider.
July 27, 2018
Great Phone Service
PROS:
CONS:
Christian Rosales in Tech Support ROCKSI recommend this provider.
July 30, 2018
Over the past year, we have had the pleasure of working through many changes in our somewhat complex configuration of our phone system. Christian Rosales has carefully and patiently taken us through this journey. Each time we speak, his desire to develop the best solution comes across loud and clear. To that end, he does not shy away from assuming each request with excitement and focus until the job is complete. I was excited to hear he was recently mentoring another tech to pass on those same qualities. Congrats on having Christian on your team. Dean Alexander, Alexanders Computer Services
PROS:
CONS:
net2phoneI recommend this provider.
July 30, 2018
Good
PROS: Great reliability
CONS: No web-based submission form for ports
My experience with Net2PhoneI Don't
July 30, 2018
You take too long to port - and you keep your customer in the DARK. Your sales & Technical staff does not pickup phone calls except BILLING.
PROS: reliable service - quality good - price is fair
CONS: lack of communication by sales as well as Tech support
VICTOR ROSASLANDAI Don't
July 31, 2018
Taxes are outrages! Comcast was cheaper when it come to taxes, I regret switching to you
PROS: NA
CONS: NA
summaryI recommend this provider.
July 31, 2018
PROS:
CONS:
Phone System I recommend this provider.
08/1/2018
Alexander Rodriguez has always been the biggest help with all issues. We couldn't make it without him. Very outstanding.
PROS:
CONS:
All Fire Services, IncI Don't
August 7, 2018
Luz was been helpful & David Nall has been wonderful!!
PROS: David made my life much easier / Luz introduced me to him -appreciate both
CONS: Was horrible until today - felt like the salesman left us to the dogs
AlexI recommend this provider.
August 23, 2018
Very helpful and has knowledge
PROS: Very Helpful
CONS: NA
Overall, the quality of the phone is great, however we are having trouble keeping the phones up and going.I recommend this provider.
August 25, 2018
We have had issues with the phones going down and then having to be completely re-initialized, which is annoying and time consuming. It is sometimes frustrating to hear the blame game between providers as well - when we call support, they want to say it is a networking issue and then when IT gets on the phone, then it is because the programming has to be resent to each individual phone. This has happened twice in the last 3 weeks
PROS:
CONS:
Signet Financial tech: Alexander RodriguezI recommend this provider.
August 28, 2018
I just want to say Thank you to Alex for walking me through everything to set up recorded calls. Great job!!! All the techs should take a page from his book.
PROS:
Building C-2nd Floor
CONS:
Customer Service from EngineerI recommend this provider.
September 1, 2018
Excellent service from the engineer, Jonathan. Very helpful, friendly and pleasant to work with. Could tell he cares about the well being for our business.
PROS:
CONS:
Customer Service RequestI recommend this provider.
September 4, 2018
Needed a reset on Phone Passwords - Quick and Efficient!
PROS: Did work swiftly.
CONS: none.
Voicemail box additionI recommend this provider.
September 5, 2018
PROS:
CONS:
Starboard GalleyI recommend this provider.
September 7, 2018
Took me 1 hour to resolve customer issue because it took me 45 min to get someone on the phone.
PROS: Once I got someone on the phone everything got handled very well.
CONS: Waited around for 45 min
Awesome serviceI recommend this provider.
September 11, 2018
Awesome service
PROS:
CONS:
Excellent serviceI recommend this provider.
September 14, 2018
he is best guy in your office to provide support to customers.
PROS: excellent all the way.
CONS: no cons
zoiperI recommend this provider.
September 21, 2018
Alex Rodriguez was so helpful and kind and took the time and care necessary to solve my tech support issue.
PROS: expertise, patience, positivity
CONS: had trouble getting to support through the phone menu!
Highly recommend I recommend this provider.
September 22, 2018
Highly appreciate Alex with technical support who spent an extensive amount of time on the phone helping me!
PROS: Short wait time when calling customer support.
CONS: Christian with technical support, rude, impatient, and condescending.
Emergency I Don't
September 24, 2018
Reported an emergency voicemail routing request — it took 7 hours :(
PROS:
CONS:
Helped me Transfer ExtensionI recommend this provider.
September 26, 2018
I believe his name was Allen but he helped out transfer an extension to a new phone and he was super quick and covered every corner for trouble shooting, great service
PROS:
CONS:
Mario I recommend this provider.
September 27, 2018
Mario was great
PROS: I asked him to call and I explained the issue and he solved immediately
CONS: None
AlexI recommend this provider.
October 3, 2018
PROS:
CONS:
Great Customer service I recommend this provider.
October 16, 2018
PROS: Graet actitud and a lot patience freat people, the Rep Christian was very nice he knows his work and understand my needs!
CONS: none
Service MigrationI recommend this provider.
October 15, 2018
There is one reason our staff barely noticed the migration of over 550 services and that reason is Mr. Jonathan Chomko. Jonathan’s experience and expertise with the N2P product was invaluable, but he never let his vast knowledge of N2P get in the way of listening to my needs or being open to new ideas and configurations. As a direct result, we were able to partner in the planning phases which led to a nearly perfect implementation. Jonathan was available almost 24/7 (I can’t remember a time I did not receive an immediate response even separated by two time-zones) and never failed to deliver on a promise. I cannot imagine what this process would have been without his guidance. I can tell from our conversations this is simply who he is, but as an organization, N2P needs to recognize Jonathan for his extreme dedication to your mission.
PROS: Jonathan Chomko
CONS: Porting Delays
Setting up new phones.I recommend this provider.
10/17/18
All good.
PROS: To the point.
CONS: Was disconnected from first agent after restarting modem. Would have been better and saved me time waiting on hold if that first agent made sure to take my number so he could call me after disconnection.
HillerI recommend this provider.
October 18, 2018
Very responsive and helpful to questions
PROS:
CONS:
Great so farI recommend this provider.
October 18, 2018
PROS:
CONS:
Phone Repair/ replacementI recommend this provider.
October 25, 2018
Alex was wonderful. In no time he had our phones up and working again.
PROS: Great personality & easy to work with
CONS: Phones all down for 1 week
Easy and quick. I recommend this provider.
November 14, 2018
Easy to use.
PROS: Quick and easy.
CONS: None.
Review SummaryI recommend this provider.
November 14, 2018
Mario was super patient and kind to work with. He solved my problems quickly.
PROS:
CONS:
Internet Outage IssueI Don't
November 15, 2018
On this incident, Alex did an excellent job resolving my issue.
PROS:
CONS:
Set up New PhoneI recommend this provider.
November 19, 2018
I called to get my replacement phone set up and Alex had it working in less than 15 minutes. The4y are always helpful and knowledgeable when I call.
PROS: Knowledge
CONS: Having someone remote into your computer
Issues with several thingsI recommend this provider.
November 28, 2018
The customer service did a great job assisting my company!
PROS: fast and reliable
CONS: none
Help with Auto AttendantI recommend this provider.
November 29, 2018
Joseph did a great job assisting me with setting up a new auto attendant!
PROS: He was fast and efficient
CONS: none
SummaryI recommend this provider.
December 3, 2018
So helpful and prompt
PROS:
CONS:
ticketI recommend this provider.
December 11, 2018
This was done in 15 minutes thx
PROS:
CONS:
Chris CoombsI recommend this provider.
January 9, 2019
Chris was profesiónal and diligent with his work and he had me ready to go quickly which I truly appreciate . If I could I would give Chris a raise
PROS: He was quick got everything done professionally . Did everything quickly and knew everything he was talking about .
CONS: None , only con is him not getting a raise for this excellent service
Best Value, Best ExperienceI recommend this provider.
February 7, 2019
As a hosted VoIP reseller I have the opportunity to work with many providers and can say with confidence that nobody works as hard, promptly, and professionally for your satisfaction than Net2Phone!
PROS: Top notch support and best prices
CONS: Infrastructure and feature sets have room to grow
Not at all satisfied with service or phonesI Don't
May 10, 2019
I find your service and accessibility very frustrating!!
PROS:
CONS:
AaaI recommend this provider.
April 23, 2021
Xxx
PROS: Qqq
CONS: Aaa
